Warranty & Support Services
Each product contains a unique serial number, your one year warranty begins at the day of arrival, this is usually two days after the sale has been made,
Amending, or drilling of the product will invalidate the warranty.
Elements included in the warranty that can be serviced or repaired include internal components in a) the ozone generator box c) the internal elemental components inside the ozone generator tube.
Purchased a used Aromozone product or moved to another country? Transfer the ownership and/or warranty from one person to another or from one country to another, by contacting us.
Retail Registration
In addition to any applicable Consumer and/or statutory rights, the Supplier offers a manufacturer’s guarantee. The manufacturer guarantee is that the materials and workmanship of the Goods will be free from defects for a period of 1 years from the date that the Goods were delivered by the third party carrier. The product guarantee does not cover normal wear and tear.
However this entire warranty will not apply if a fault arises due to:
Abnormal use or working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of the Buyer or a third party;
Any subsequent mechanical, chemical, electrolytic or other damage after risk has passed to the Buyer, which is not due to a defect in the Goods.
Where Goods are faulty the Buyer must contact us within 7 days of the discovery of the fault or within 7 days of the collection of the Goods where the Goods were faulty on collection.
The Buyer must supply the requested information and images in order for the Supplier to be able to deal with the Buyer’s complaint. The Buyer will obtain full instructions upon notifying the Supplier of a fault.